How do I file a claim?

File a claim 24 hours a day, seven days a week.

Call our office at 770-252-5378. If outside of normal business hours please call our claims hotline at 1-800-964-2532, Option 2.

It is imperative we receive your claim information within a timely manner after the accident or loss. Be prepared to provide the following information:

  • Your policy number

  • The date, time, location and nature of your loss

  • A description of the damage to your property

  • Names, contact information and insurance information of those involved in the loss, including witnesses

  • Your contact information: work, home, cell phone numbers and e-mail address

Understanding the Claims Process: 

Once your claim is received, it is assigned to an adjuster in your area. The adjuster will contact you to evaluate your coverage and to make the appropriate assessments of your damage. The adjuster may write an estimate, suggest that you utilize our direct repair program, or invite you to obtain an estimate from a repair vendor of your choice. 

The following are things you can do to help us help you:
  • Contact our office immediately after the damage or loss has occurred. Please call our office at 770-252-5378. If outside of normal business hours please file your claim online at or call 1-800-964-2532, option 2. It is very important that you do not wait.

  • Gather as much information as possible such as your policy number, date of the loss, what caused the loss, your contact information, the severity of your loss and witnesses.

  • Make temporary repairs such as covering broken windows and holes in the roof to prevent further damage from occurring. Save all receipts related to these repairs and be prepared to provide to your adjuster.

  • If possible, take photographs of your damaged property and be prepared to provide to your adjuster.

  • If your property is deemed uninhabitable due to a covered loss, you may be entitled to additional living or housing expense. The adjuster assigned to your loss will verify your policy coverages. If this coverage is applicable to your loss, please keep copies of all your expenditures such as hotel and restaurant receipts.

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